Please take the following steps so we can resolve this issue:
- Provide us with the details of the showing you were charged for
- Mark the showing as a ‘no-show’ on your showing page
- Let us know why the showing did not take place and why it wasn’t canceled on the Showami platform
Our team will look into the charge once these steps are complete and a refund will be issued if we find that one is required. Please contact us if you require further assistance.